KLT > Request for return

If according to the clearing results and the clearing scheme you are called upon to require KLT packages from Bobcat, please create the Request for return transaction.

Prior to creating the transaction, ask your planner for information on the availability of the required KLT packages in Bobcat. Only requests that may be covered by the sufficient number of KLT packages may be accepted.

The transaction is created by clicking on KLT → Request for return.

Here you will fill in the form by stating the package type to be returned, the number of the required items and the required date of the return of KLT packages.

On creating the request (by clicking on the Create request button), you may watch the status of your request on the Request for return card.

However, the request for the return of packages is not a standard transaction; that is why it is not confirmed by our planner directly. Our planner reacts to your request by creating a transaction, in which you, as a recipient, have to obtain the required number of packages.

Until the whole transaction is closed, you have an opportunity to delete the request (e.g. if sending KLT packages back is rejected by our planner). Your request may be also deleted by the planner directly.

As soon as our planner creates the transaction thereby the required packages are sent to you, a new transaction of the Sending type will appear on your notice board in the part List of records on KLT changes to be confirmed.

As soon as you receive the required packages from Bobcat, open the transaction and proceed as follows:

• Enter the date and the number of individual packages delivered in order, and the number of broken packages.
• Prove damage inflicted to the packages with photographs (the photographs are to be attached to the transaction by using the form at the bottom).
• Mark the actual number in the delivery note which you obtained together with the shipment.

Data may be changed at will until the transaction confirmation is sent.

By accepting the transaction, you have confirmed the receipt of the actual number of KLT packages.

To transfer the transaction back to our planner, you must confirm sending of the delivery note back to Bobcat by clicking on the Send confirmation reference in the list of transactions.

Confirm sending by clicking on the Send scanned confirmation button.

Your last task is to attach the scanned confirmation of the receipt (the delivery note received, whose paper copy confirmed you sent back to Bobcat together with the lorry driver).

Click on the Attach Scanned Confirmation reference in the list of transactions, insert the scan of the delivery note confirmed and click on the Confirmation Scanned and Saved button.

At present, you are only waiting for confirmation of the whole transaction by our planner, who will ensure that all the documents concerning the transaction should be complete and correct, and close the transaction by confirming it.

You can see the transaction confirmation in the list of transactions as a transaction with the status confirmed.

If not all of the packages required have been returned, your original request for the return will remain open until fulfilled.