The Supplier Portal enforces standardized lifecycle for all Supplier Defect Reports (SDR). The SDR lifecycle is based around the industry standard methodology of problem solving technique called 8 Disciplines Problem Solving commonly known as 8D (more on 8D here: http://en.wikipedia.org/wiki/Eight_Disciplines_Problem_Solving). Together with 8D steps each SDR is assigned a status which is based on the immediate situation of the reported defect and content of the SDR record on the portal. The status of the SDR can be only changed/updated by Bobcat's responsible Supplier Quality Engineer and/or Accountant. Representatives of the Supplier can't change the SDR status.

Find more detail how to complete the SDR record on the following pages:

• Supplier Defect Report - receiving and confirmation
• Supplier Defect Report - adding comments and editing
• Supplier Defect Report - verification of actions and closing

Below is simplified graphical representation of the SDR 8D steps and statuses.

On the following picture is simple schematics explaining the disposition of defective parts and invoicing.

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• Supplier Defect Report - lifecycle
• Supplier Defect Report - receiving and confirmation
• Supplier Defect Report - adding comments and editing
• Supplier Defect Report - verification of actions and closing