The Supplier Portal enforces standardized lifecycle for all Supplier Defect Reports (SDR). The SDR lifecycle is based around the industry standard methodology of problem solving technique called 8 Disciplines Problem Solving commonly known as 8D (more on 8D here: http://en.wikipedia.org/wiki/Eight_Disciplines_Problem_Solving). Together with 8D steps each SDR is assigned a status which is based on the immediate situation of the reported defect and content of the SDR record on the portal. The status of the SDR can be only changed/updated by Bobcat's responsible Supplier Quality Engineer and/or Accountant. Representatives of the Supplier can't change the SDR status.

Find more detail how to complete the SDR record on the following pages:

• Supplier Defect Report - receiving and confirmation
• Supplier Defect Report - adding comments and editing

Below is simplified graphical representation of the SDR 8D steps and statuses.